Thank you for choosing ardeury.com. We are committed to providing you with high-quality, comfortable, and confidence-boosting intimate apparel. Due to the personal and intimate nature of lingerie, underwear, and sexy sleepwear, please carefully read the following return and exchange policy before purchasing.
- Scope of Returns and Exchanges
For hygiene and safety reasons, the following items are generally not eligible for return or exchange:
Lingerie
Underwear
However, exceptions apply in the following cases:
The product has a quality defect;
The wrong product was sent (incorrect style or size);
The product was significantly damaged during shipping. - Conditions for Acceptable Returns and Exchanges
If the above exceptions apply, please ensure that:
You contact customer service within 7 days of receiving the product;
The product is unworn, unwashed, and undamaged;
The original packaging, tags, and accessories are intact;
You can provide clear photos or videos of the product issue as proof. - Return and Exchange Process
Contact Customer Service
Please provide your order number, a description of the problem, and relevant photos.
Review and Confirmation
We will respond within 1-2 business days to confirm whether the return or exchange conditions are met.
Resolution
If the conditions are met, we will arrange for:
Replacement with the same product, or
A refund to your original payment method. - Refund Information
Refunds will be issued to your original payment method.
Refund processing time is typically 5-10 business days (the exact time depends on your bank or payment platform).
Return and exchange requests due to personal reasons (such as incorrect size or subjective dislike) will not be accepted. - Shipping Costs
For returns or exchanges due to product quality issues or our error in sending the wrong product, we will cover the relevant shipping costs.
For return and exchange requests not due to quality issues (if applicable), shipping costs will be borne by the customer. - Privacy and Security
All returned and exchanged products must meet hygiene standards.
To protect the health and safety of all customers, we reserve the right to refuse any returned products that do not meet the return and exchange conditions. - Contact Us
If you have any questions about our return and exchange policy, please feel to contact our customer support team:
Company: Ardeury LLC
Address: 167 Timon St UPPR Buffalo NY 14208
Email: brittanysearcy@ardeury.com
Phone: (716) 660-6450