Welcome to the Ardeury.com Help Center.
Here, you can quickly find answers to frequently asked questions about ordering, payment, shipping, sizing, returns and exchanges, and after-sales support. If you still need help, please feel free to contact our customer service team.
I. Orders and Accounts
How do I place an order?
Select the items you want, choose your size, add them to your shopping cart, and then complete the checkout process.
Can I modify or cancel my order after placing it?
Orders are processed as quickly as possible after submission. If you need to modify or cancel your order, please contact customer service as soon as possible, and we will be happy to assist you.
Do I need to register an account to shop?
No. You can shop as a guest, but registering an account allows you to more easily view your order history and shipping information.
II. Payment Methods
What payment methods do you support?
We support major credit cards (Visa, MasterCard, American Express) and other secure payment methods.
Is payment secure?
Yes. We use industry-standard encryption technology (SSL) and securely process your payment information through a third-party payment platform.
III. Sizing and Products
How do I choose the right size?
If you are between two sizes, we recommend choosing the larger size for a more comfortable fit.
What fabrics are used for lingerie and sexy sleepwear?
We use soft, skin-friendly, high-quality fabrics. Specific fabric information can be found on each product detail page.
Are the product images accurate?
We strive to accurately display the colors and details of our products, but due to screen display differences, there may be slight color variations.
IV. Shipping and Delivery
What is your shipping coverage?
We ship within the United States.
How long does shipping take?
Within the United States: Usually 3-7 business days;
Can I track my order?
Yes. After your order is shipped, we will send you tracking information via email.
V. Return and Exchange Policy
Can I return or exchange underwear?
For hygiene and safety reasons, underwear and sexy sleepwear are generally not eligible for return or exchange unless there is a quality issue or the wrong item was shipped.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving the item and provide photos. We will arrange for a replacement or refund.
VI. Privacy and Security
Is my personal information secure? We highly value your privacy and strictly protect your personal information in accordance with our privacy policy. Is the packaging discreet?
Yes. We use discreet packaging, and the outer packaging will not display the product contents, ensuring your shopping privacy.